The volume of user feedback through our on-line survey is running at record levels, and for the first time, we have achieved a "century" of user feedback. By this measure, the OPAL instruments most strongly engaged with their customers are QUOKKA, ECHIDNA, KOOKABURRA and WOMBAT, in that order. Some of the things that ANSTO has done to improve service are listed on our "Actions in Response to User Feedback" page.
Generally, overall average scores are very high and are comparable with the last two years. Records have been achieved this year for training, reliability of the source, the friendliness and usability of the instruments, the amount of time allowed for experiments, and the facilities for doing immediate analysis of data, while at ANSTO.
If there are areas in which we might try to improve, it would be in administrative support, support laboratories and sample environments, though scores in these areas still indicate generally high levels of satisfaction. In the comments that users submit, the main issues relate (1) to transport options to and from ANSTO, and (2) to the availability of dining options in evenings, at weekends and on public holidays.
ANSTO has been gathering user feedback in this form, and acting on it, continuously for the last 16 years, and therefore has very good longitudinal data on how user perceptions of its service have changed over that period of time.
